| Address: Mumbai City, Maharashtra |
I am a customer of star health insurance. My last policy expired on 15th nov 2016.
Nobody informed me that it was due for renewal. The insurance company did not send me any renewal notice. And their agent also slept over it. I have never had to use their facility ever since i bought their policy some six-seven years before.
Nevertheless as i believe in insurance and i happen to remember that this was due for renewal, i went through my records and realised that my policy had expired 3-4 days ago. When i called up the insurance company they were beating around the bush and so i pulled up my friend who sold me the policy. As this insurance company was accepting credit card payment i could pay the renewal premium on line and renew the policy. But the fact remains that i went without insurance for 4 days!
The insurance company was telling me that my contact details like my cell no. And e-id were not registered with them. But i found an email the insurance company had sent to me way back in 2013. When i brought this to their notice they were again beating around the bush.
I am a senior citizen and now i have successfully crossed the insurance company’s cooling off period. So i am not in a position to change the insurance company as i will have to start all over again.
Is this a sellers’ market! The insurance company is not apologetic even and they don’t own their responsibility.
I strongly vouch against star health insurance company. I don’t recommend. Was this information helpful? | 
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