Star Health And Allied Insurance — not discharged from hospital but got discharge msg

Dear sir
The claim no is 0571709. Name : mrs. Rajeswari.. The patient has undergone a surgery in lkm hospital erode and still she is hospital but we got a msg stating that she has discharged... And more over the total claim received is rs 48000 but hospital has requested for rs 58000... So before discharging they are asking us to pay the remaining 10000rs and during initial stage of admission we have paid from our pocket around 6500rs for emergency medicines and echo test, ecg, blood, etc.. The hospital team said that they will pay back us at the day of our discharge and we have submitted all the bill details to them but still we have not got refund for that as well... Kindly look into the issue and do the needful on urgent basis