Star Health And Allied Insurance — not getting the cashless claim

Address: Gurgaon, Haryana, 122017

Policy no is p/700002/01/2018/072281
Claim no - 0615174.
Patient satbir bhardwaj is admited in hospital due to chest pain because of slow heart pumping
Doctor clear it after eco report
And after that doctor refer the patient in icu

And at the time of discharge hospital make a bill of 72000
But the star health company denied the claim
And give reason
Of just having normal problem
But we want our claim of normal admission charge too
As i m a three year old customer of star health and pay all my premium on time

Plz help me on the issue