Star Health And Allied Insurance — policy not provided

Address: 110047

Dear sir/madam

I had purchase a policy from star health on dated-18.01.2019 as per advised by mr mohit awasthi. I made a payment of rs 14059/- from my sbi credit card. Amt had been deducted from my card but suddenly your site went in under maintenance. Mr mohit and his senior told me that don't worry sir i will provide soft copy in evening on dated 18.01.2019 or by tomorrow morning dated 19.01.2019. I asked the sbi credit card customer care, they told me that the merchant claimed the amount but mr mohit and his senior have not provided me soft copy till today. Today when i called mr mohit and his senior in morning he said i will provide you the soft copy today by 2 p. M but there was no response from your end. When i called him at 2.30 p. M they gave me time till evening. This is not the right way to deal with the customer. After facing such kind of problem i will never suggest anybody to buy policy from your company. Because the staff is not professional enough to handle this matter and they took it very lightly. I have attached the card statement and star account detail where payment status shows it has been paid. Please look into matter and request you to take the action as soon as possible.