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Star health is number one cheater. I am having thier policy from last 2 year and last time 2018 also i have claimed my father billed but they refund just peanuts by giving us ten different reason. This time they have made height.
On 6th jun 2019 my father met with an accident
Pls refer mail below which i sent to starhealth today.
Thanks for the claim settlement which has been processed after 2 months in spite of chasing so much via mail, phone, grivaince and all other team involvement.
This shows that while taking premium policy bazaar convince so much to get the policy but while claim dispute no one is there to support the individual.
Original claim which we have mentioned was 73000/- on 26th jun.
My father (Balbir singh) met with an accident on 6th of jun morning, his brain and skull fracture having serious elements after ct scan on the same day.
We then take him back to home as we thought that it could recover and meanwhile we were searching for the cashless hospital which was not there in win hospital. Wins hospital doctor mentioned in his discharge summary that admit to the hospital same day but we took risk and take him to the home.
After 2 days his face having serious issues and we then got scared and showed to neurology specialist dr amit shah. He then recommended 2 to 3 days hospitalized and mri at the same time. Mri took same day when we admitted to the hospital.
In between star heath raised one issue of dr kartik rao medicines and wasted our so much time. I have replied all mails on the same day clearing all their queries.
On 02.08.19 we got claim reimbursement of 12759/- which we received only the time we hospitalized and the other bills has been rejected.
They stated that pre - hospitilzation bills we never give. When i asked where it is mentioned no answer.
I have checked the old brochure of senior citizen red carpet which they have not mentioned anything related to pre hospitalization.
The new brochure they have mentioned clearly that pre hospitalization 30 days can be taken into consideration.
First of all star health please don't make the fool of the individual we are there then only the company is running.
Pre hospitalization the name what you have given is totally wrong. On 6th jun to 11th jun the case is same if you see the history and ct scan reports and mri reports same details you will find during this week.
So once again my request is to kindly re consider the case and if there is not mentioned then you can't have the right to reject the pre hospitalization.
If still the issue is not resolved at your end then i have all related documents and proof. I wil have to go to the top management ceo of the star health and other institutional authorities and conusmer court, irda if the claim is not settled with prehospitilization.
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This is just a formality purpose you are doing i know. Until and unless i write a mail to CEO or CMO nothing may be happen.. within couple of days i need a results otherwise i will be taking further steps on how to work with you guys.