Star Health And Allied Insurance — regarding reimbursement

Star Health And Allied Insurance — regarding reimbursement

N nkvenkat Nov 16, 2018

Hi, My parent's policy number is p/111117/01/2019/003849. My mother got admitted for angio in april. Rs.25, 000 has been settled by their pension policy scheme and the remaining amount paid by me. I have submitted all bills and documents to star health. They raised query several times and i tried to do my best my end. Insurance person came to hospital a month before and also to my home and inquired all details to clarify few things. I tried to call the number which is shared in the last sms which i received but it is not reachable. Its been more than 5-6 months but the settlement is not done. Intimation number is 039647. Very much disappointed by taking this policy. I would most likely cancel this policy in the next renewal. I will not recommend this to anyone of my friends. It will be great if i can atleast know the status. Before this, i heard that it is under financial approval status when i contacted ao but got the query. Thanks, Venkat Was this information helpful? No (0) Yes (0)
Star Health And Allied Insurance customer support has been notified about the posted complaint. Nov 20, 2018 Updated by nkvenkat Hi, After several months, issue is resolved. They issued the cheque dated on 12th Nov but I received the notification for that on last Friday. Email has my old address. Spent the whole day on Saturday to contact customer support, Nungambakkam Office, Pallavaram branch to track the cheque. No tracking info, They said they will call back on Monday. I got the call but I missed it since I was driving. There should be some call back number. The number which I got the call is not accepting incomming. Today, I tried calling palavaram number but the number is not reachable. I called the customer support and they said they will make a note and inform me in 7 days. Just to track the cheque there is no centralized system which is not good. Even though the settlement is done, issue still continues due to poor support. No words to say. Thanks, Venkat Nov 20, 2018 Updated by nkvenkat Very poor Support. Tracked the courier at the last but have to followup and may have to go and collect it. So many call diversions. No Process to track these at the customer support too. Have given bank details to credit it online but they did courier. I will advise people to go for cashless which is comparatively painless... Thanks, Venkat
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