| Address: New Delhi, Delhi | | Website: www.starhealth.in/health-insurance-plans/family-health-optima-insurance-plan |
My sister pratibha choudhary had taken insurance from starting health insurance named as family health optima insurance-2017 .https://www.starhealth.in/health-insurance-plans/family-health-optima-insurance...⇄
Policy nowhere terms that coverage will be after 2years.
Now when the pre-authorization for cashless treatment is sent from hospital they are rejecting the request stating that policy is not completed for two years.
When we request and ask the manager ajeesh from delhi to explain the reason for rejection letter and why was the information not on the website he response so rudely and says do watever wanted and disconnects the call.
This is absolutely rude response and cheating the customer when there is no such prenorms on the website.
I would appreciate if i can get immediate solution to this as the treatment in the hospital is still undergoing.
I have the proof of recording in the voice format in my phone.
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