[Resolved]  StashFin — Late Payment charges against loan

Hi,
Greetings,
Hope you find this mail in good health.

I have availed a loan amount through your app stashfin from my mobile number [protected] and the principal amount is Rs. 6540 only.

I admit the fact that due to this pandemic situation and severe health issues, I missed the EMI payments. Right now I have recovered amd while clearing off my debts, I checked the app and I could see that an amount of Rs. 2393/- is being added to my account as Late Payment Charges.

Considering the current pandemic situation and the existing backward economic situation prevailing in the whole country, I am finding it very difficult to afford this late payment charges being added.

I completely admit the fact that I have made a delay in the repayment and I am ready to pay the full amount including interest, i.e Rs. 6540/- immediately.

I humbly request you to give me a waiver on the late payment charges of Rs. 2393 /- which is added to my account considering the extra ordinary situation prevailing globally.

Hoping for a favourable action from your side at the earliest so that I can make the aforesaid repayment immediately and to continue using your services.

Regards,
Venugopal G P
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Nov 25, 2021
Complaint marked as Resolved 
StashFin customer support has been notified about the posted complaint.
Verified Support
Oct 23, 2021
StashFin Customer Care's response
Dear Customer, your request has been received and is under review. We are working on resolving this issue and will get back to you at the earliest. Thank you for your patience and cooperation.
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