[Resolved] Stayzilla.com — Fraud booking

Pikuzwords

from Siuri, West Bengal

Jul 27, 2016

Address: Chennai, Tamil Nadu, 713325

Website: www.stayzilla.com

I am kuntal das. I to confirm the booking that i have made via stayzilla.com for a single room from 10-14 aug to hotel serene shillong.

I have received a confirmation mail from the website. The booking reference number is:order id:[protected][protected] (This is also the check in pass). Just to notify you the full payment has been made.

However when i contacted the hotel they said that they haven't received any email form stayzilla.

Could you please look into it and let me know about the current status. I tried to reach out to the stayzilla customer care but they could not be traced.

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Aug 27, 2016

Complaint marked as Resolved

Stayzilla customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2016

Stayzilla Customer Care's response Hello, Kuntal. Sorry for the inconvenience. Taken into priority, we will check it and will get back to you soon regarding the same.

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Comments

Pikuzwords

from Siuri, West Bengal

Aug 6, 2016

To Stayzilla and Team

Please refund my booking ASAP . Since I didn't get any updates from your end I have made alternate arrangements for my stay.

However if you do not process the refund I would be compelled to take this matter to the authorities.

Below are the details of my booking.

The booking reference number is:order id:[protected][protected]

Name of the Hotel : Hotel Serene Shillong.

Duration of Stay :10-14 Aug 2016