[Resolved] Stayzilla — Hotel booking cancelled

18monm

from Mumbai, Maharashtra

Oct 13, 2016

Address: Bangalore, Karnataka, 560102

Website: www.stayzilla.com

Booked aranya gorumara jungle resort and paid in full however, the booking got cancelled and the customer care service is not replying back regarding the refund status. the order id[protected][protected]. couple of emails has been sent to the customer care service of stayzilla but we haven't got any concrete reply from their end. during booking, the website showed an option of paying 30% in advance and the rest amount during stay. however, later on the customer care called and said that it was wrongly mentioned and we have to pay full amount in advance for booking. even after paying the full amount, the booking was cancelled.

Was this information helpful?

No (0)

Yes (0)

Nov 3, 2016

Complaint marked as Resolved

Stayzilla has confirmed the booking. Thanks to the consumer complaints forum for the prompt action.

Stayzilla customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2016

Stayzilla Customer Care's response Dear Sir, we are really sorry to hear this. We have taken this as the top priority and you will receive a call from our team right away. We are working on resolving the same. Hope this helps. Thank you.
Warmest Regards, Stayzilla

Verified Support

Oct 13, 2016

Stayzilla Customer Care's response Dear Sir, we are sorry for the delay in response, that was not supposed to be the case. We would like to inform you that your booking has been confirmed and we have sent you a confirmation email.
Warmest Regards -Stayzilla