[Resolved] Stayzilla — No refund of money

Beth Mc

Dec 7, 2016

Address: 3401

Website: Stayzilla

I am Michael from Australia.
I booked 4 nights accomodation at a hotel through online Stayzilla website on 11th October. Despite Stayzilla advertising the rooms online, they were not even available and the next day Stayzilla cancelled the booking. Stayzilla advised us that they initiated a refund to me but they have kept my money.
I have never received a refund.
I have called and emailed Stayzilla many times and each time they make an excuse but the money is not refunded to me.
I would like Stayzilla to do the honest thing and refund my money.

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May 11, 2017

Complaint marked as Resolved

Stayzilla customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2016

Stayzilla Customer Care's response Dear Michael, we are sorry for the inconvenience caused. We request you to please DM your booking id so that we can take effective measures on immediate basis and can resolve the same asap.Looking forward to resolve the same.

Thank you

Warmest regards, Stayzilla

Dec 07, 2016

Updated by Beth Mc To whom do I email? And what is the email address?

Verified Support

Dec 07, 2016

Stayzilla Customer Care's response Dear Michael, Sorry for the delay. We have already initiated the refund on 14th Oct. The reference number of the refund transaction is[protected].
We request you to kindly check with the bank. You might have received it in the name of Inasra Technology Pvt. Ltd.
Hope this helps.
Thank you
Warmest regards, Stayzilla.

Jan 04, 2017

Updated by Beth Mc Dec 18th 2016
I have contacted my bank twice regarding this claim. The bank has NEVER received this refund. The bank has also no record of this reference number. The bank has NOT received any refund from Inasra Technology. So it would seem that this claim by Stayzilla is incorrect.

I would like to know the exact details of to whom the refund was made to. I can only assume that if Stayzilla has refunded my money they have refunded it to the wrong bank account and wrong person!!!

4th Jan 2017
We are still waiting for a resolution of this issue. The refund was never received by my bank account. My bank has no knowledge of this refund. I would like Stayzilla to investigate this matter ASAP.

Michael K.

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Comments

Beth Mc

Dec 18, 2016

I have contacted my bank twice regarding this claim. The bank has NEVER received this refund. The bank has also no record of this reference number. The bank has NOT received any refund from Inasra Technology. So it would seem that this claim by Stayzilla is incorrect.

I would like to know the exact details of to whom the refund was made to. I can only assume that if Stayzilla has refunded my money they have refunded it to the wrong bank account and wrong person!!!

Beth Mc

Jan 4, 2017

We are still waiting for a resolution of this issue. The refund was never received by my bank account. My bank has no knowledge of this refund. I would like Stayzilla to investigate this matter ASAP.

Michael K.

Shyamsundar Rajan

from Vepagunta, Andhra Pradesh

Mar 31, 2017

pls mail your complaint to [protected]@gmail.com will be useful for PIL filing against Stayzilla also you can contact me at [protected]