[Resolved] Sulekha.com — ifb washing machine service is very poor

jsprasath

from Chennai, Tamil Nadu

Jun 21, 2018

Address: Chennai, Tamil Nadu, 603202

Ifb asked rs. 6012 for free service of 2 years under amc. When my washing machine was under problem (Machine not taking powder and drum not rotating), i called ifb and the ifb employee came and told that you filter is in the problem. The filter will not cover under free service. The ifb service person told that for the single coil, you have to pay rs. 1850 and double coil, you have to pay rs. 3700.
I paid rs. 1850 to change the filter. At that time only, my washing machine worked one time. When i used my washing machine next time, it is not working. I tried four to five times and now it is not working.
Ifb service person is not servicing properly by checking all the parts. They are money minded. The normal top load washing machine is the best option than ifb. Because it is more costly as compared to other vendor washing machine.

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Jul 22, 2018

Complaint marked as Resolved

Sulekha.com customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2018

Sulekha.com Customer Care's response Hi,

We are sorry for the inconvenience. Please share your details along with your mobile number to Mail: [protected]@sulekha.com and Also reach us on Toll Free Number[protected] and we will share your details to our Corresponding concerned specialist department.

Team
sulekha

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Comments

maheshbalasubramanian

Aug 4, 2018

I had register the service request for servicing my IFB washing machine on 18/07/2018.
I got a call from (M.DHANA SERVICE POINT)
after checking he told me there is a problem in IC Board, it cost around 4000 INR,
and again he came on 25/07/2018 and installed the new board,
after fixing also same condition, again he told that there is a problem in voltage and advice to keep the stabilizer.
stabilizer also kept, but my washing machine still not working
i had spent almost 4450.
that service agent not picking the call for last four days
WE ASKED FOR A BILL, BUT HE NOT PROVIDED THE BILL ALSO

IFB Industries Customer Care's response, Aug 6, 2018

Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

maheshbalasubramanian

Aug 6, 2018

I had paid more money (4500+4000)for this, but it's too hard for washing cloths I am totally fedup by that service person.we believe on sulekha only not a service person.
Kindly black list such a service company.
I badly need ur service to rectify my machine problem, and make it run ASAP.
Awaiting for your immediate action.
Regards
B.Mahesh
[protected]