Sulekha.com — Maid services

I had registered for 24hrs maid service through Sulekha.com for service at kharagpur and got a call from Shivam Gupta ( Shivam Placement Service Center Regd) having its office at C52, BBhagya Vihar, Near Mubarakpur Bus Stand, New Delhi 110081 regarding same stating that he got my number from Sulekha. After discussion, he sent a maid on 30/09/2023 and asked for payment of Rs. 43 thousand but that time I was having only 33k so I sent that only through GPAY. At 7:40pm on that day I sent the maid to a nearby shop for buying 2pkts of paneer with Rs. 200/- but when she didn't came back in 15 mnts I called her . She did not picked my calls later phone became switched off. I called the Shivam Gupta regarding same if which he said he will call her and her agent. He was receiving calls earlier now even he is not picking up calls. We also tried to contact Sulekha customer care and one of the representative Mr. Manoj also agreed that the agency having mob no [protected] is registered with them and they will arrange for refund but after that no one is giving any response nor I got my money back. I suggest to be beware of SULEKHA.COM as the company is also involved in committing the fraud.
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Sulekha.com customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2024
Sulekha.com Customer Care's response
Dear Saurav,

Greeting from http://Sulekha.com!

In response to your complaint, we checked and found that you interacted with one of our customer support executives on November 2, 2023, and your query has been discussed. The service provider agreed to refund the amount. On January 4, 2024, I spoke with SP regarding the refund status, and he confirmed that half the payment is already done and the remaining payment will be done later.

We inform you that Sulekha Local Services only provides the platform to list the business details; we are not involved in the third-party transaction.

For any assistance regarding our service, Please call our toll-free line for an instant response. or write to [protected]@sulekha.com.

Warm regards,
Team Sulekha.
 
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