Swiggy Instamart — Missing item in the order

Website: Swiggy instamart

I had ordered 3 items out of which 2 items were delivered. It was said to me by the customer support executive to wait for 6 hours. However, it's been more than 15 hours now and I still haven't received any refund or compensation from them. I would need the full refund for the missing item to my source account.
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Please help me with the refund for the missing item.

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