Swipe Telecom — Mobile repair issue

I brought swipe elie star mobile[protected] after 3 month it self it had problem and not working properly its hanging then i submit it in one of swipe customer service centre (Mobile planet - malviya nagar, new delhi) in date of[protected]. Till now i hadn't receive my mobile. If you are able to do resolve problem solve that why you take such a long time to complete the process.