| Address: Symphony House, FP12-TP50, Bodakdev, Off Sarkhej - Gandhinagar Highway, Ahmedabad, Gujarat, 380054 |
This order was placed on 1st April. This product was under express delivery. I have been notified that it will be delivered within 5 to 6 business days. Later I got confirmation message that, order will get delivered on 11th April. However, no product delivered till 24th April. I had to call on a daily basis and sometimes once in 2 days and then once in 3, 4 days in between 11th April to 24th April. No proper support, no proper escalation from Symphony end inspite our continuous and multiple request.After that, i received a message on 25th April from ECOM EXPRESS that, your shipment is out of delivery. No one has contacted me via call or directly to our address from any ECOM delivery partner. I called them instead to check on my order. They mentioned that, our vehicle got in to a trouble, hence couldn't deliver your product today. We will come tomorrow. I waited for another two days. No products delivered. Then they sent message saying, we tried contacting you multiple times, hence order got failed/cancelled. I have received no calls at all from ECOM express.I had to wait a month for the product. And then i receive a message that order cancelled. Very disappointed with the service from a publicly listed company. Support team was so harsh and given no proper support.
Order support - [protected].
ECOM express number - [protected].
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