I have a shipment coming from Hong Kong to India, which requires KYC documents to be submitted for customs clearance. I submitted my KYC documents initially and they were rejected. I am asked to reupload the revised invoice and new documents to the KYC portal. However I am unable to reupload the new documents on the KYC portal.
When attempting to reupload, it shows an error message "Kyc document should be in Incomplete status". multiple times I have called customer care, everytime they have shared some new mail-id where the docs are to be submitted.
My request is to guide me how and where to upload the KYC documents. and deliver my shipment asap. Was this information helpful? | 
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