TalkCharge — Blocking wallet without notice

I tried to pay my electricity bill using my wallet balance of TALKCHARGE and balance amount using Google Pay UPI which was failed and I have not received the refund yet although, they confirmed me that it would be refunded in 24 to 48 hours.

After that I added 6450 in my wallet to pay the same electricity bill but they block my wallet since they thought I was making suspicious transaction without notice.

How could Electricity bill payment seem to be suspicious, I don't know and secondly they wanted my Aadhar card, Voter card, Pan card, Bank details for verification which are not mentioned in there website or Application anywhere as terms and conditions.
Was this information helpful?
No (1)
Yes (1)
TalkCharge customer support has been notified about the posted complaint.
Nov 23, 2020
Updated by Ronysoumitra
Wallet unblocked, loaded money can be used but refunds not received yet.

Nov 26, 2020
Updated by Ronysoumitra
Issue resolved.

Thank you.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    TalkCharge
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    10%
    Complaints
    211
    Pending
    0
    Resolved
    21
    TalkCharge Address
    264, 2nd Floor, JMD Megapolis, Sohna Rd, Sector 48, Gurugram, Haryana, India - 122018
    View all TalkCharge contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR