[Resolved]  Tata AIA Life — Regarding bond paper and misguide by agent

One of the agent of Tata AIA life came to my place for insurance. As he explained me benefits of the plan and all. He told me that once you get the bond paper from that time I have 15-30 days freelook up period for cancellation of insurance. As i purchased my plan on 21st nov 2021 but till today I didn't get my bond paper. Many times I informed him regarding bond paper but from his sides no response. Now I am in financial problem and want to cancel my insurance but customer care told me that they will not cancel my insurance as freelook up period is over. So whose fault is that. TATA AIA AGENT NAME IS VIKASH, HE IS WORKING IN INDUSLND BANK ARRAH BRANCH BIHAR. I HOPE YOU GUYS TAKE SOME ACTION AGAINST THE AGENT. SO THAT HE CAN NEVER GIVE WRONG INFORMATION TO THE CLIENT.
AND I want to cancel my insurance plan because according to the agent i didn't get bond paper so my 15 days freelook up period is still there.
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Mar 30, 2022
Complaint marked as Resolved 
Tata AIA Life customer support has been notified about the posted complaint.
Verified Support
Feb 26, 2022
Tata AIA Life Customer Care's response
Dear Ashish, apologies for the inconvenience caused. Requesting you to share your contact number and policy details. We will get it checked with the concerned team and get back to you.
 
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