[Resolved] Tata Docomo — Billing & customer care

Nvn kmr

from Chennai, Tamil Nadu

Jun 10, 2017

Address: Chennai, Tamil Nadu

Website: www.tatadocomo.com

I have raised a complaint related to my docomo postpaid billing in the customer care through telephonic call and email. My complaint mail as follows "i have received a message from docomo on 6th feb 2017 with the content
"hi! You have 2 gb data per month bundled with your current bill plan. Continue enjoying this data on your mobile [protected]. Thank you!"

After that my number has been blocked for the reason of exceeding the credit limit. The outgoing facility has been blocked on 19th feb. Immediately i called customer care and reposted the issue. They asked me to mail the content with received text message (From td-docomo) screenshot to [protected]@tatadocomo.com.

I raised a complaint with customer care (Complaint number :[protected]. The next day i got a call from customer care, i attended the call at the other end no response from the customer care executive. Still now i didn't any response on my complaint.

Now somebody calling me and threatening me to pay the bill. I called customer care and reported the same, they told me like my complaint is in the processing status, the resolution date will be june 18th 2017.

Tata docomo not giving any respect to customer. Very poor service from docomo.

Note: i have attached the screen shot of text message received from docomo.

Kindly take the necessary action on the same asap.

Thanks
Naveen

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Jul 21, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Jun 05, 2017

Kvkr's response I have seviour problem from my walky number plse resolve it immediately I dont have signal in my area what is the problem in the tower lost 1month plse inform the executive &resolve the tower problem

Verified Support

Jun 12, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Jun 14, 2017

Tata DoCoMo Customer Care's response Dear Customer,

We tried to contact on your alternate number for the issue mentioned above; unfortunately, our multiple attempts to contact you have failed. We request you to share a suitable time to call you. We would like to inform you that we have registered the complaint on a billing and delay in providing 2GB Data benefit along with a snap shot with Service Request number[protected] and it is expected to be resolved by 15-JUN-2017 09:32 hrs. Please mention this Service Request number for future correspondence.

Thanks and Regards,
Customer Care
Tata Docomo

Jun 17, 2017

Updated by Nvn kmr Hi,
I will be available anytime between 10am to 6pm. I didn't get any call from your side. My issue wasn't resolved still now, don't give me the reason that unable to contact me.

Thanks and regards
Naveen kumar