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[Resolved]  Tata Docomo — prepaid sim card suddenly stopped working

I have been using the same sim card since 4 years. The sim card was quiet old. One day it suddenly stopped working.
The sim card is not getting detected at all in my phone. (I still use the same mobile).
Now its been more than a month that my sim card is not working. As i was busy i couldn't reach out for any customer service.
So i kindly request you to help me out.
I ll provide my alternate number so that for any further information that is needed to solve the issue.
This is my no - [protected]
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Feb 9, 2019
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2019
Tata DoCoMo Customer Care's response Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Verified Support
Jan 09, 2019
Tata DoCoMo Customer Care's response We regret to inform you that we are unable to trace any Tata Docomo number. We request you to please share your 9-digit Account number or 10-digit Tata Docomo number along with your alternate number to proceed further. Also we would like to inform you that please feel free to call on our helpdesk[protected] or email us on [protected]@tatadocomo.com
 
2 Comments

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Comments

I'm a customer of Tata Docomo from past few years, Today my balance deducted automatically for LDR subscription which I haven't subscribed. I don't even know what the LDR is. I want refund of my deducted money.
I hope this will be resolved soon. Thak you

Reply
Tata DoCoMo Customer Care's response, Jan 8, 2019
Verified Support
Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number and your alternate contact number so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.
Docomo charged 189 for VAS services which I never ever requested. Customer care not responding and when I sent mail, received response that VAS activated through SDP mode...I never done this..the response was really bad and complete lie as I have deactivated VAS services 3 years back...
Reply
Tata DoCoMo Customer Care's response, Jan 8, 2019
Verified Support
Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number and your alternate contact number so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.
enjoy piplod's reply, Sep 17, 2019
SAME PROBLEM

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