Taxspanner — I paid for efiling my return with taxspanner and haven't got a revert

On jul 30 i had signed up with tax spanner so that they can help me with my returns. [support #149555]. I gave them all my details as well as paid a payment of rs.3538.82 (Mrp rs.2999.00) for file & plan tax (Ca assisted). I have been sending them emails daily as well as trying to call them up but have not got any response. I would have gone to my finance guys to get it done but i already made a payment to tax spanner and all i needed is a confirmation from them. This has been very frustrating.
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