Taxspanner — payment taken in advance - itr filing assistance not provided

Address: New Delhi, Delhi

Website: Tax Spanner

I signed up for ca assisted package (Case number 139320) through tax spanner website and sent all the relevant documents like form 16, savings details etc for itr filing.

I received the payment confirmation reply on same day i. E on july 26, 2017 asking for submission of form 16 and savings details for filing return. I submitted all documents on july 27.

Since then i have not received any reply from them despite repeated reminders and calling their office. My case is assigned to ms lopa verma (Ca) & every time i call, they say we are sending it in 15 mins but it never comes.

I feel cheated as they accepted full payment in advance and are not providing tax filing service to customer!

Can you please help. My email i'd is [protected]@yahoo.com