Tech Mahindra — Hiring and firing of associates of Amazon process USA

Address: Electronic City, Bengaluru (TMBLR)

Hello. I am an employee of Tech Mahindra Bengaluru, working in bpo sector for Amazon process in banglore. Today am depressed and i would like to raise a complaint against the management of this particular process(Amazon voice process). The management and the leaders are least bothered about their employees and they don't care about their salaries. They don't mind terminating people if their concerns are raised. This process is an international process and managers are running it like a domestic process. WFM team of this process not sure what we do on calls and they are maintaining the call flow. They respond to associates like morans and rowdies"in local languages". They don't give proper breaks and they change our auxes without our consent. They make us available to pick the next call within 10 Seconds where as we are supposed to take a breather for a min after each call "given by the client". This is making employee's job tough and feels not good to work in this environment with no professionalism. They make us available to take calls even when we are on bio breaks so that we miss a call and they have something to blame us. Have escalated this to the process manager several times and got no help. Team leaders wants us to keep them informed if not feeling well and needs leave. When we keep them informed they don't reply back or acknowledge it and directly they call it as NCNS which is no call no show. End of the month that's affecting our salary and score card. Keeping this reason they terminate people. I joined tech m because it is such a great company it stands in top 5 And i assumed it cares their employees and the job is secured. I wanted to grow asking with such a beautiful company but what's happening here. People with domestic experience have got the managers position and running an international process like a domestic process with all those unnecessary pressure. They want us to meet our target with this pressure, and with the disrespect? I feel very sad for where i am. I have huge respect on tech Mahindra and so all the associates. Plzzzzzz help us from the managers and WFM folks. Please change them. My humble request behalf of the Amazon process associates. We are getting treated so so bad. We are not getting paid properly as the company promised. I had to pay fine for my loans and emi's just coz i didn't get my salary due to the process management error. Save Amazon process associates. Save Tech Mahindra reputation.