| Address: 400067 |
| Website: TELEBRAND SERVICE |
Sir/mam,
Bahut dukh se ye kehena pad raha he ki mere bahat chahane bale mana kerne ki babajut mene telebrand jese ghatiya/thag company se costly and important item kharida, ek bharosa dekh ker manmein.
Ek bar mene khud ek chance liya lekin jo sach he bo he, ek dam ghatiya product, careless package, items damaged, high time taking, courior tracking ekdum nonsense, ek customer care kuch boltahe to ek aur kuchh.
Mene item purchase kiya through online credit card on 9/10/2017. And order no-621646 confirmed hua 11/10/2017 ko. Per bill of supply date hogeya-14/10/2017- mere pas pahancha 12/11/2017 yaniki 1 month.
Itna time, itna mental torture bar bar phone kerke, kiyun ki courior tracking to zero service mano.
Sab kuchh sahene ke bad mujhe akhir saman mila 12/11/2017 night ko through dtdc courior.
Start hua ganda mazak-ghar ke ander item lete time kuchh washer aur screw niche bahar mila, padte padte chalahe, sochiye kesa telebrand ka packing, mujhe usi bakt pata chalgeya tha kuchh to gadbad he, mene dekha packing ekdum ghatiya sab jaga kuchh kchh khula khula thha.
To mene us night ko item nakhole rakhdiya, next day mene telebrand ke customer service ko phn kiya ke kisi ko bhejiye installation aur demo keliye, pehelese bolethhe installation aur demo denge, bich me yaniki 1 mahine ke ander bhi menephn kiya thha ki item to pahanch ne keliye itna time lag raha he to installation kitna din lagega, to telebrand ke customer care madam ne boli ke jab item pahanch jayega tab hum installation keliye bhejdenge, mene bohi kiya 13/11/2017 ko phn kiya ki madam item to receive kerdiya installation keliye kisi ko bhejdijiye, bo bole directly ke installation keliye koi nehin jayega ap khud lagadijiye problem hogi to hum dekhenge, us time mene bola ki madam ap ka item mene receive kiya bo bhi item ka washer, screw niche pada thha to kese apka operator/installer ke bina item kholu kuch saman nehin hua to kya, bo bole ki jo bhi nehin hoga hum bhejdenge.
Itna ghatiya service, chahe to telebrand ka phone record check ker saktehein from 10/10/2017 se ab tak her din, ye sahi ya galat.
Mujhe achha nehin laga to aur ek bar bhi mene phn kiya telebrand ke servicer ko phir se bahi answer kuchh nehin hoga ap lagadijiye.
Uske bad 2 din mera tabiyet kharab tha to mene item aur khola nehin, 17/11/2017 friday night ko mene box open kiya to ekdum dergeya kya he ye itna piece damage, kuchh mudgeya he to kuchh phat geya he aur kuchh misssing, mera dimag kam nehin kiya jo doubt thha bohi hua,
Details of damaged list-
1. Rotate plate jo belly gumane keliy bo pura phata hua
2. Stand ka plastic cover pura tukda tukda he
3. Washer, screw sabse 4/5 piece he
4. Manual distance machine jahan rakhenge bo to pura mudgeya he
5. Aluma wallet silver pura phata hua damaged
6. Platinum vegetable cutter kahan geya.
Mujhe bahut ascharjya ho raha he ki kese telebrand 21 saal logo ko chuna lagaya he aur bo bhi khule am business kera he, itna ghatiya, itna careless packaging kertehein, ek dum ulu banadiya hume. Is jesa company ko bina band kere khula kiyun chhodageya he.
Mene damaged saman dekh ker agle din yani ki 18/11/2017 ko mail kerdiya 3 jage [protected]@telebrandsindia.com, [protected]@hbnindia.com and [protected]@telebrandsindia.com with 9 sample damaged parts of treadmill, 18/11/2017 onwards koi bhi reply abhitak nehin aya, ek to defective saman detehein puchh ne se 18/11/2017 onwards her din ulu bana detehein, her din bol rehein hum jaldi apka problem resolve kerenge aur ap ko back phone ya phir mail kerenge, aur mujhe bar bar bakra bna detehein. Na koi phone na koi mail.
Aur 22/11/2017 ko to out of control hogeya mene her din ki terha us din bhi 22/11/2017 ko phone kiya complain ke status kya hua, ek madam, sabhi to madam mard koi raha hi nehin bahan pe, bo bole aur ¾ din lagega ap ka problem solve hone keliye, mene boldiya ap apna kam kijiye mein abhi ruk nehin sakta bahat hogeya ab bas, do not underestmate the power of a common man. Ab last bhorosa he ap ke uper, please give me right justice.
And last peheli meri bhul kya tha malum mene ek ghatiya shopping company choose kiya aur sabse bada bhul ki mene cash on delivery ke siba direct payment online through kerdiya. Agar cash on delivery kiya hota to ghatiya packing dekh ke ya phir packing kholke sidha mana kerta apna ghatiya saman lejaiye mujhe paisa nehin dena he. Bada bhul hua mene online payment kerdiya aur in ghatiya/thag logo ke pichhe bhag na pedraha he.
So please mujhe aur kuchh nehin chahiye mera paisa refund kerdijiye with time taking mental depression interest ke sath. Please do the urgent.
Name-smruti ranjan mallick
Order no-r0152365
Mail [protected]@gmail.com
Ph no-[protected]
Item-4 in 1 manual treadmill
Bill of supply-v[protected]
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Diwesh Tiwari
[protected]