Thane Municipal Transport [TMT] — being unfair to common man!!!

Address: Thane, Maharashtra

Dear sir / madam,
Good morning!!!
This is one of the public representative. I would like to convey my message to tmt officials, kindly look into below matter.
I am travelling from virar to thane - wagle estate on daily basis. I choose public transport for the same. Daily i catch a bus from thane st. (Which is starting point)
I have to onbard tmt bus no. 06 which is for wagle agar, but it is observed that if thane st. Is 1st stop to onboard in this bus, there are many other people who seats before this stop.
Today 19 dec 2018, eagerly when i asked the conductor of this bus (Mh 04 - ep 753), he said those people are staff but in front of me 4-5 people took the tickets from him.
So if this is the situation, my question is why common man has to stand in bus line, why the conductor is not capable to handle that situation.
If the staff is also sitting from depot then why can't common man can onboard? Why tmt can not arrange some other transport to their own employees for one place to another?
This problem is particularly with mh04- ep 753 (Wagle agar). When we asked him to give his batch no. He denied, it means he did something wrong, which is not good sign for other people.
A common man is totally depending upon public transport.
Kindly look into this matter, its a humble request.
I hope this email will solve our problem.
Thanks
A common man