Thane Municipal Transport [TMT] — Bus not arriving on time

I noticing that but no one complent about that bus no.12 Pawar nagar to Thane railway station are always late at afternoon time around 11 am to 2 pm or some time 3 pm There ar no bus if bus arrive that already 2 hours late and had so much rush you cannot even stand properly timing of bus is every 30 minutes but at afternoon time bus was always late around 1.5 to 2 hours that is not happening one time but that's happening allmost every day please do something about that