Thane Municipal Transport [TMT] — Lates buses and rude behaviour of employees

It has been recently observed that the bus management at the thane station bridge is getting bad day by day. I travel daily by tmt and buses nevers comes on time. They just fill one bus line and leave other empty for a while. Especially the Upvan and Pawar nagar buses are extremely late. Whenever asked in the office they answer in a vague and sometime rude way. Some buses are just left empty near the office and they don't divert it at all at the bus stop.

Also, bus never leaves on time from Neelakanth stop. We never get timetable as well. They just say bus is every 15 minutes. The Neelakantha stop is prohibited to the passengers (Don't know why?). They kept around 10-12 dogs there which literally attacks if someone enters.

Sorry to say, but instead for making tickets free and half (which is the best think and I'm not against it) Govt should focus on complaint resolution and efficiently management.

Regards