Thane Municipal Transport [TMT] — Student pass

Address: Hiranandani estate patlipada thane west

I had applied for student pass for my daughter on 29 Aug 2023, pass is valid from 29 Aug 2023, eventhough I received on 02 sep 2023. Today 05 sep 2023 was her first day to use the pass in 52 bus number kapurbavdi to hiranandani estate patlipada. The lady conductor refused to accept saying there is no QR code, eventhough the ID was issued by TMT Thane west station office. Her pass is from patlipada to kapurbavdi and back. We stay in Hiranandani estate which Is in patlipada. The lady conductor told my daughter to get down at patlipada highway as it says patlipada and not Hiranandani estate, which goes inside patlipada just 2 stops. Why should a student suffer, when she has a student pass which is issued by TMT