The Chennai Silks — Product Exchange refusal

Address: 55, Usman Road, T.Nagar Chennai Tamil Nadu 600017 India ...

We purchased a 'lehenga' in Chennai Silks on our last visit to Chennai in Dec 22. We are from Sri lanka. Unfortunately, only after we went home, we found out, it has a very strong unpleasant odour. We kept it in the same pack with tags etc on and also retained the bill, so that we could exchange dyring our next Chennai visit.

We visited the stores on 5th May- but the management refused on the ground that due to their system cannot accept product exchange once the particular bar code is out of the system.

We were prepared to buy any other product- even at 3 times the original price by paying the price difference. Unfortunately due their system issue they refused. Refusal due to time bar is ok- but some system issue is not acceptable. Dissapointed!