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+91- 8800884851 / (0)11- 43810000
1006 Chiranjiv Towers, 43 Nehru Place, New Delhi, Delhi, India - 110019
This time I have taken their consultation for GRE preparations. I am DEEPLY HURT and highly DISSAPOINTED.
1) I was not informed that the money which I paid in full ( Rs.26500) is nonrefundable.
2) I was told that it would be a fresh batch of students. On the contrary, all the students were at the completion of the course.
3) I was Not informed about the trial classes. There was a student in the class that was taking a trial class. When I complained, I was told that they have no trial class policy, it’s just his mother insisted.
This shows the double standards of the company. If you could alter your policy for one person then I insist that I demand the same treatment of relaxation. They could have given me the same opportunity. I just took ONE CLASS and I expressed my dissatisfaction to the counsellor
( Gaganmeet Singh Sabharwal ), Rajouri Garden centre, New Delhi, I requested him for the refund on that very day (10th August, 2019), which he refused.
4) The main impetus falls on the faculty. I paid the money to learn and understand the concepts. On the contrary, the faculty insisted me to come prepared for the class and gave me a pdf for basic clarification, that too from Google! Why I need to pay to the Chopras, if I have to learn everything from google?
My sincere submission is that a company, as larger than life, as Chopras must listen to the grievances of their customers . Customer or student should not be forced to comply with such baseless policies. I just took 1 CLASS, and I was dissatisfied with the service. My hard earned money must be refunded. They may make deductions for that particular class. But, I am strongly feeling trapped and highly upset with the Chopras. Their must be some work Ethics and no policy could be the LAST WORD. Policies always should be student centric.
I strongly urge the concern members of the Chopras to communicate with me and refund my due amount.
Hoping for a sensible response ASAP.
Shruti Sharma