[Resolved] The Chopras — unprofessional

Kashish Priya

from Noida, Uttar Pradesh

Jul 27, 2019

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Chopras - new delhi has promised that i will recieve my new zealand visa for my higher studies. But i have not received my visa till now, and i am afraid that i may not be able to reach university this year for my course. Chopras customer care is not responding and my deadline has been closed for the visa. From last one year and half year i was waiting for my visa first for usa visa, due to miss communication from the chopras agents i failed to get my visa and then i applied for new zealand visa in this process they took more than a month in processing and finalised sop. Then somehow they filed the visa by continually giving intimations by phone, email or by visiting their office since one and half year still didn’t get it any information about my visa.
Every time they my receiving the same feedback that they are trying their best to get my visa. I request to the director or some higher person to look into this matter. I’ll never suggest anyone to go and get the suggestions from the chopras.
Name: kashish priya
Email id:[protected]@gmail.com

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Sep 5, 2019

Complaint marked as Resolved

TC Global / TCGlobal.com customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2019

TC Global / TCGlobal.com Customer Care's response Dear Kashish,

We are horrified to learn that you have had an experience of this nature with us, please accept our sincerest apologies if you experience with us has been in conflict with your future objectives, we can assure you that behavior is not representative of our people, leaders, culture or the family that owns the business. Unfortunately, human resource issues do crop up and we jump on those as soon as we come to know anything is amiss, and those too are corrected through robust learning and development programs within our business. We’re grateful for the feedback and would like the opportunity to touch base with you.

Please send us your registered phone number or email ID, and we will be sure to reach out to you to resolve this at the earliest. Alternatively, we would encourage you to touch base with us on [protected] as we have not managed to identify you in our records. We are committed to ensuring we address the gaps you have experienced at speed and re-create the opportunity to have a positive impact on your future.

Best,
Student Experience and Operations