The Freaky Kart — Didn't recieve order

I ordered a customized led lamp from thefreakykart on 10th May and they said the order will be delivered on 18th May ...today it's 25th May and still my order has not been delivered...I have paid them the order amount through UPI ...I have tried contacting them from the last 10 days and they are not responding me ...keeping me on seen
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