Address: | Ernakulam, Kerala, 682030 |
I ordered three products from the souled store, a t-shirt, a mug, and a bag, among which only the t-shirt and mug were delivered. When i raised a complaint regarding the missing bag the company claims that the product is not missing and they did send it. I was charged the full amount, and the bag was also mentioned on the invoice, but i just hadn't received it! Apparently, the bag was there in the packaging until it reached me. I received a sealed package and the package did not have the bag. The company refuses to refund the amount of the missing product or to replace the product. I am very disappointed by the way things are being handled by customer service. Was this information helpful? |
Kindly take action against such person and plz appoint people who are capable enough to deliver the items.