| Address: Kolkata, West Bengal |
I have booked a flight ticket for myself and my fiance from Kochi to Kolkata for[protected]. While booking everything went fine but at the end an error occurs, but my money got debited from the account and no confirmation msg or email received for such booking. I received a message from Thomas cook that they have received my payment.
When i checked online in Thomas cook site with my user id and password, i seen that my payment was received by them but my flight has not been booked.
The details are as follows :
Name : Toyaj Jaiswal & ...
Ref No : FB913042 & FB913034
Amount : Rs. 2806.00
Destination : Kochi to Kolkata
Date of Travel :[protected]
Payment Mode : Bill desk
Bank : Bank of India
Payment Status: Payment Received & Settlement Requested
Transaction Id: [protected] & [protected]
Date of Payment :[protected]
The details of mine are as follows :
Name : Toyaj jaiswal
Contact No : [protected]
Request you to kindly book my flight and send the tickets on immediate basis or refund the amount asap as i have to go for other alternative then.
Request you to please credit my money othrwise i have to approach to higher authority. Was this information helpful? | 
We had flagged your concerns on top priority to our e-biz team and we hope you would appreciate that our representative Rasika spoke to you to address your concerns. We truly regret that the transaction could not be processed due to an unprecedented system error and we have immediately initiated your refund for your transaction ref no FB913042 which should reflect in your account in 5-6 working days. As rightly indicated by you on the payment status for transaction ref no FB913034, our team also indicated that this was not received by us and may we hence request you to re-check at your end. We thank you for your patience and do hope to have been able to resolve your concerns?
Thanks
Team Thomas Cook India