Thrillophilia — Did not provide the agreed service

Website: www.thrillophilia.com

I booked 7 days Sikkim tour package with thrillophilia with PNR BKDQ53C98A0. They promised to arrange Nathula Pass visit on Monday(it was discussed with them that Nathala Pass is closed on Monday and Tuesday but they said they have some spc arrangement for this and they will make it) and they charged 4K extra for the same. One the day 1 trip they took us near Nathula and after wasting a few hrs said not possible. Finally we could not visit Nathula Pass. We tried connect their sales team they were not reachable. There is no response from them over call or whatsApp. The sales team is only to make sales. Service is pathetic. I am following up for the refund and they are not reverting to that also.

Very bad service.

Thanks for proving this platform to log complaint.

Regards
Sandeep
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