TimesofMoney — payment deducted but transaction failed message

Address: Mumbai City, Maharashtra, 400042

Hello sir,

I have already paid my water supply bill payment of rs.5528.85 (Bill number :1718hew0972238 and bill amount rs. 5458 + rs. 60.04 convenience fees) on 25th of jan'18 through online payment gateway.

After payment completed i received a massage from ad-hdfcbk as per below

"thanks for using debit card ending 3983 for rs. 5528.85 in mumbai at toml on[protected]:14:55:58"

But we have not received any payment conformation from mcgm, also if you check in the online portal it is still showing in outstandig payment.

Request you to check & refund my amount at earliest.