TimesofMoney — requesting refund - payment success for ebook but product not downloaded

Address: Tirunelveli, Tamil Nadu, 627011

Website: Google Play Books

Sir, ordered for the ebook namely - men who met god (Isbn[protected].
Through the net banking payment method, i paid for the purchase. But i did not get any book downloaded in my library. But only thing i received was the text message from my bank stating that the amount which i paid got debitted.
Now what i want is - either the book or refund of money.
It's going to be serious because it was my first ever purchase in the google play. Please do consider.
May not my trust over google play books and other services get its trust diminished because of this in the future.
And i am also sending the text confirmation message sent by my bank, and it follows as,
"thankfor using state bank internet banking. Reference no. For transaction of rs. 319.31 from a/c ending * to times of money limited on 12-jan-19 at 00:22 is igafeagxj7.