Tirumala Tirupati Devastanam — NO refund received for accommodation(booking no. IA[protected])

I booked tirumala accommodation for 28/09/2020 untill 29/09/2020 afternoon for which i paid Rs 2000/- online. Rs 1000/- for the room and Rs 1000/- as caution deposit. It was written that the caution deposit will be paid back to the original source. Its been a month and i dint receive a single penny.

Accommodation booking no. IA[protected]
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