Tirumala Tirupati Devasthanam — rude behaviour

Website: Tirupati tirumala devasthana

As i was booking room for accomodation, while booking i was the only person present over there and my family was to come in an hour.
After standing for more than an hour i cleared the queue and given the form to fill the details for accomodation. But when i was going to submit my form then the gate person stop me and behaved so rudely like it was so embarising. He said that for availing room every member has to present there and showed me a poster which stated as "no room for single person".
So what does this sentence mean? As per my understanding it says that no rooms are given for single person.
I am so hurted that can't explain it was so insulting they tore my form and shouted on me.

If the sentence mean different then it should be more clear like "while booking rooms every member should be present there".

Is this india? Is this why we piligrims visit tirupati?

I want that the people who are guiding piligirms should behave. They are normal human and we are as well.

I want my complain to be taken on priority and resolved asap.