In around 3 months o[censored]se age my lens is full of scratches, i went to the store on sarjapura road... The store person said he cannot do anything. I have been wearing glasses for around 30 years... My use age has been the same pattern... Never before has so much scratches appeared in such less time. The store guy told me that i am using different fabric to wipe my lens... Which is causing the scratches... These same fabrics are not a problem with non titan glasses. You should educate the customer about scratch proof vs scratch resistant. I did not expect this kind of inferior quality from a tata company
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved
1 Comment
Share
Comments
Titan Company Customer Care
from Pune, Maharashtra
Nov 24, 2019
Dear Kumar,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve