TMT — Behavior

I have started travelling by bus recently and some of my observations are
1. The staff including driver, conductor are rude
2. Especially when they speak to women language is rude and poor attitude
3. Attitude towards differently able is horrible. Very insensitive. I was travelling with 2 differently able individuals one cannot talk was using an app to buy ticket the conductor was rude and was not accepting that app and also when the stop came the body language and manner in which he spoke to the passenger was disheartening

4. They need training on behavioural and communication skills, empathy is very much needed
As a service provider tmt needs to enhance use of technology as well as facilities to handle different types of passengers aa well as requirements.
The ac vents are too high and out of reach though ac bus the red buses are too hot
In general except for low fares it is not worth travelling by bus