Togofogo.com — Online buy product not refund

Address: New Delhi, Delhi, 110020

Website: Togofogo.com

Togofogo.com is an online marketplace for selling and buying. I buy a phone, model no is karbonn titanium s5 white order no is :to[protected]-51047 but they delivered karbonn a51 model. So i return this product through indian post and tracking no: ew[protected]in, and item was delivered correctly in 22.06.2016 at 15:37:00 in the following address aforeserve pvt. Ltd. 135/1, unit - “2”
2nd floor maruthi industrial park
Hoodi, rajapalya itpl main road
Bangalore, karnataka – 560048

But the authority of this online retailer company told me that they have receive no item from indian post so they unable to refund or replace my buy product but indian post authority told me that they delivered this item correctly. My request to you to have a look at my request and take action as fast as possible.

Yours faithful,
Nandalal das