Address: Khed Shivapur Toll Plaza | Website: firstforward.idfcfirstbank.com/login |
Dear Sir / Ma'am,
I'm a user of IDFC FASTtag. And to inform all IDFC customer care center ant its FASTag services are WORST and PATHETIC.
I was driving from Karad to Pune on 23rd May, 2023 at night. I passed the Tasawade & Anewadi Toll plaza paying Double the amount of Toll as my KYC for FASTag was not done and balance was low (Rs.83.50). Tasawade Toll plaza employee informed he cannot debit the amount from FASTag as balance was low and KYC was not done. He informed minimum balance required for Fastag to be active is 150 and above that the toll amount is required. Tasawade toll is RS. 75 and inspite of Rs. 83.50 on IDFC fastag balance the did not accept fasttag payment stating that KYC is not done and minimum balance required is 150 on fasttag.
Even at Anewadi Toll plaza we paid double the toll amount in cash. Even at Khed Shivapur Toll plaza we paid double toll Rs. 230 in cash.
All these things will be visible in CCTV available at all Toll Plaza's.
But the scenario changed the next when my KYC was updated and I did a recharge of 150 to check if it happens. It was successful but later there was debit of Rs. 115 against Khed Shivapur toll that too on next day and post balance updation in FASTag.
I HAVE SCREENSHOT OF IDFC FASTTAG STATEMENT WHICH SHOWCASES THE TRUTH.
That means I ended up paying Rs. 230 cash + Rs. 115 (Total Rs. 345) for only passing Khed-Shivapur toll plaza once one way.
To my surprise now the customer care center of IDFC denies to payback the Toll amount stating that there must be a software issue at toll.
Whereas same after crossing and paying double toll at Tasawade I had called their customer care for updating KYC and aslo followed his instructions and did the document fullfillment via thier FIRSTFORWARD app but he said as it is 9Pm today (23 May 2023) the KYC will get updated only after 72 Hours and for now you don't have any option other than paying double the Toll amount for all coming tolls also.
I HAVE CALL RECORDING FOR SAME.
This is a clear loot going on by Toll plaza and Fastag providers.
Authorities must look into the same. All the proofs are in place and few attached.
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