| Address: Bangalore, Karnataka, 560095 |
| Website: www.totoodo.com |
On 27th March, My Phone got damaged due to fallen on the road.
Model name is : Sony Xperia C5 ultra
I went to TotooDo Service Center as that was nearer to my house.
They said it's authorized Service center and this damage can be easily repaired .It will be in same condition as it was during purchase. They said 10800 Rs will be the cost of Display and under which everything will be repaired and Display which they will provide will be the original one. I agreed and ask to proceed.
Later while repairing they said speaker and camera is also damaged but they will be taken under that amount only, come after 2 hrs.
After 2 hrs, they given back my phone in which they change the display but physical appearance was not properly set .
I asked them to properly set Physical appearance and configuration, they then said that they can't be done right now but will do it tomorrow.
the next day i went there but they should causal approach and said come after 2 month, speaker, camera, center case and back case cant be adjusted .. blaa blaa.. and for this they need more charge.
Later i check with Sony center as i cant wait for too long to get it repaired, they said the Display cost is near around 5400 Rs and since ToTooDo has already opened this they won't fix the remaining part at all .
Now, what will i do i don't know, I went there today but they simply saying go, take legal action . We cant help you . Blaa blaa
I want my money Back completely or Full Genuine Service ASAP.
They wasted my lots of time by arguing and saying come today, come tomorrow.
Invoice No. : SB2122
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After all this I Said atleast replace the part which is under warranty. Then the conversation turned to saying that his concerned person to check phone was unavailable so can leave the phon here with us. I had spent so much time and money that I decided to leave the phone with them. This guy didn't give me any job card regarding my phone didn't call me for what was he planning to do with my phone inspite of my repeated follow ups and after 5days I went to the shop again where he shouted and said why was u here to enquire. I was pissed off with this so I called the service centre for this and to my surprise I was suggested "why can't you take the phone back if they cannot help you"
Now my problem is ...I came here for repair for which you charged me good amount and saying the part was under warranty.you did nothing of that warranty bearing part which broke again..instead I do all the chasing up and follow up and listen to your shouts wait in invisible queues spend time looking at your blank faces.
Finally I took back my phone in the same condition.
NEVER DARE TO ENTER TOTOODO SHOP ...cause if you do you are callling your own BAD LUCK.