Toyota — replacement of engine toyota innova no - dl 12cr0398

Address:

K 51b chanakya place part-2 , 25 feet road c-1 janakpuri new delhi-11059, New Delhi, Delhi, 11016

Dear sir

I have purchased innova toyota from galaxy toyota automobiles ring road near moolchand hospital lajpat bag at delhi on 4th june 2019 on a cost of rs. 27.13 lakh on 23rdof august we have noticed that through silencer heavy smokes are coming in engine start condition which seems to be unusual for the new vehicle for a total cover distance of approx 4900km.

i took the vehicle in service centers of buddha toyota patna on 23rd of august after inspection from the nozzle, turbo, sensor they could not rectify the defect on 26th they have told us verbally that the toyota engineer have verbally the instructed the service centers to dismantle the whole engine and try to locate the defect. Still the vehicle is parked at buddha toyota service centers sometime they say that defected part of the engine will be repaired and sometime they say that whole engine will be changed and in the meantime the vehicle will be in their custody.

now i have to say if the engine gets defected just within 2 month with a total run of 4900 km why i will accept the dismental repaired engine. Kindly arrange either to replace the entire vehicle or complete new shield engine. This will create a sound rapport with customer and toyota motors.

Kindly acknowledge the action taken in this regard as early as possible and in the mean time arrangement of one substitute vehicle may kindly be provided to me for personal use.

Regards

Pratima kumari d/ o ram chandra yadav (Member of state food commission)

Mobile no - [protected], [protected]