Trai — complaint about tv channels selection

Dear Sir,

VC NO - [protected]-2
Subscriber ID - 6241627
STB NO - WWI[protected]
LCO NAME - P M S Satellite
User Name - SUBHASHIS KUMAR SAHA
Active Package Price ₹379.44
Renewal Date[protected]
Package detail:
1) History TV18 package code 28624
2) Sony ESPN package code 28624
3) GRAND PACK ICNCL KOL-1 Package code 30775

I had selected the above package and paid via online payment portal of SITY CABLE WEBSITE on[protected] and the package is showing active from the same date.

But except the 2 alacarte pay channels no other channel is active in my STB.

I even tried to call the SITI nodal officer but he did not help and disconnected the call. Now as I had made the payment I would like to know

1) When will I be able to see the channels?
2) Which will be the package end date as I am not able to see the package channels?
3) If not then I want the paid amount refunded.

પ્રજા ...? AIR જે ચેનલો ફરજિયાત ફ્રી જ શે એ ચેનલો પેકેજ રીચાર્જ ખતમ થઈ જાય પછી કેમ બંધ થઈ જાય છે કાયદેસર ફ્રી ચેનલો ચાલું રહેવી જોઈએ પેકેજ બંધ થાય એની સાથે બંધ ના થવી જોઈએ કેમ કે એ ફ્રી એર ચેનલો છે તો કંપનીઓ આ રીતે પ્રજા ને છેતરે છે ???

we are getting channels through local cable operator at kandivali mahavir nagar mumbai. IN CABLE is service provider. they dont give facility to select channel online on alacarte basis, as well as no online payment facility is provided on their websites.subscriber have to go to their office ant they have to compulsorily selecttailormade package at the double cost.