Trai — complaint against videocon dth

Address: Hyderabad, Telangana, 500047

I had raised a request for a remote on 30th december 2019 complaint number[protected] and was told it will be resolved by 31st december. The ticket was closed without intimating. Again had to call on 1st january 2020, complaintnumber[protected] and was again told it will be resolved by 2nd january 2020. And the same was repeated. Had called on 3rd january and was given assurance that i will be provided the remote by eod but even after multiple calls no one is answering and giving any response