Trai — I am complaining about independent tv fraud

Address: A 2099 awas vikas hanspuram nanasta kanpur, 208021

I took connection of independent tv in december 2018. Company was providing me pack of 1 year of all channel at 2000rs but now company withdraw the pack. Dth sevice has lot of error, first all star channels are disable then all zee and colors channels are disable and today the dth service of independent tv switched off. When i call customer care no, it is going busy. Noone is there to listen the complain of customer. Please take necessary and legally steps against independent tv and refund the money.