[Resolved] Trai — videocon d2h not updating custom pack

amit.aspe3

from Pune, Maharashtra

Mar 2, 2019

Address: Wakad, Pune, Maharashtra, 411057

I was trying to update my videocon d2h custom pack from their website and infinity app but they are showing only foolish message"thank you your details has been successfully submitted. We will get back to you shortly"

I called many time to customer care service of d2h but they are not giving proper answer, they are only providing their sop's answers.

Also i am taking followup via email but they are also unprofessional replying only sop's answers.

I asked to talk with their senior but they don't.

I have already recharge with rs. 800/-

I think this money is gone.

My videocon d2h cutomer id is[protected]
This happening since 28 feb 2019.

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Mar 12, 2019

Complaint marked as Resolved

Still channels are not working if I update from your website or infinity app. But I have activated my channel by dialing 18003150*** (channel no) this is working fine. Some channels are started by dialing above no. Required channels I have activated by dialing 18003150*** (channel no.) But other plans I am unable to choose because still channel updates from website and infinity app is not work.

TRAI customer support has been notified about the posted complaint.

Mar 04, 2019

Updated by amit.aspe3 Still channels not started

Mar 07, 2019

Updated by amit.aspe3 Channels not stared yet

Mar 11, 2019

Updated by amit.aspe3 I think Videocon D2H is a fraud company because they are not solving my problem since 28 Feb.

Mar 12, 2019

Updated by amit.aspe3 Still channels are not working if I update from your website or infinity app.

But I have activated my channel by dialing 18003150*** (channel no) this is working fine.

Some channels are started by dialing above no.

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Comments

Naveen Koneru

from Bengaluru, Karnataka

Mar 8, 2019

Same problem, still custom channels have not started yet, it says "thank you your details has been successfully submitted. We will get back to you shortly"

amit.aspe3's [Complaint's author] reply, Mar 8, 2019

Very bad service by Videocon D2H. Customer support also hopeless. No one cares.

Nag92002

from Hyderabad, Telangana

Mar 15, 2019

Why TRAI is not taking taking any kind of action.
Is the govt is sleeping?

Prashant Patil's reply, Apr 26, 2019

Govt is also involved with them

d2h Customer Care

from Delhi, Delhi

Mar 15, 2019

Dear Amit,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

Vinod Basantani

from Mumbai, Maharashtra

Apr 23, 2019

I am facing same problem from last 3 months ...It seems i have to look for other service provider, as they have crossed the level of worst service ever i have experienced.

d2h Customer Care's response, Apr 24, 2019

Dear Vinod,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Angsuman Chakraborty

from Kolkata, West Bengal

May 24, 2019

Videocon D2H is a fraud company. They cheated me of several thousands by not disabling mirror pack and then adding channels I never ordered. They don't resolve your problems through customer service.

d2h Customer Care's response, May 30, 2019

Dear Angsuman,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards